Delete account

Deleting your account – how it works

You can have your VOXPEERS account deleted at any time. There are three ways to do this: in the app, in your browser at voxpeers.com/konto or by email to our support team. The browser route works without the app installed – you simply sign in with your VOXPEERS account. In all three cases your account is initially only scheduled for deletion: it remains in place for 30 days and you can cancel the deletion at any time during that period.

We deliberately do not offer a deletion form without signing in: a deletion always requires us to know for certain who is requesting it – via your login or via your registered email address.

Route 1 – in the app

• Open the VOXPEERS app and go to Profile.
• Tap «Delete account».
• Confirm the deletion twice in a row (double security check) – this prevents an account from being deleted by mistake.

Your account is then scheduled for deletion, not deleted immediately. From then on, a notice banner in your profile shows you the date of the scheduled deletion. The actual deletion takes place automatically 30 days later.

Route 2 – in your browser, without the app

• Open voxpeers.com/konto in any browser – on a computer, tablet or mobile phone.
• Sign in with your email address and your VOXPEERS password (the same account as in the app).
• Open the «Konto löschen» (Delete account) section, read the warning text and type the word LÖSCHEN into the field to confirm.
• Click «Konto zur Löschung vormerken» (Schedule account for deletion).

The 30-day period applies here too. On the same page you will then see a banner with the scheduled deletion date and the «Löschung abbrechen» (Cancel deletion) button. For this route you need neither a smartphone nor the installed app – this is the app-free deletion route required by Google Play.

Route 3 – by email

Send an email to support@voxpeers.com with the subject «VOXPEERS Kontoloeschung starten». We will then schedule your account for deletion – with the same 30-day period as for Route 1 and Route 2.

Cancelling the deletion – within 30 days

As long as the 30 days are running, you can cancel the deletion via any of the three routes – regardless of which route you used to request it:

• In the app: Profile → notice banner → «Cancel deletion».
• In your browser: open voxpeers.com/konto, sign in and click «Löschung abbrechen» (Cancel deletion) in the banner.
• By email: write again to support@voxpeers.com with the subject «VOXPEERS Kontoloeschung abbrechen».

Once cancelled, your account can be used completely normally again straight away; nothing is lost.

The subject line given only helps us to assign your message quickly. We will process your request in any case – even if the subject is not exactly right or you write in your own words.

What is deleted

• Your profile (display name, email address, settings, optionally stored weight)
• Your group memberships
• Groups that you created yourself
• Your recordings and planned tours (incl. GPX data and elevation profiles)
• Your ride and tour statistics
• Your sign-up IP address
• Subscription status, minute allowances and credit
• The link between your past purchases and your account
• Your push identifier (device token for notifications)
• Your login credentials (login user, password hash)

What happens to credit and minutes

What we have to keep – and for how long

Even after your account has been finally deleted, we are required or permitted to keep certain data. This applies exclusively to the following:

• Billing and accounting data (invoice, purchase and subscription records, amount, date, product): 10 years from the end of the financial year. Legal basis: statutory retention obligation under Art. 958f of the Swiss Code of Obligations (CO); we may not delete these records early, not even on request.
• Support correspondence: emails to support@voxpeers.com including attachments – among them your deletion or cancellation request as evidence: 24 months from the conclusion of the matter, after which we delete them. Legal basis: legitimate interest in traceability and in the defence of legal claims.
• Operator notifications via Brevo: internal information emails on registration and purchase (email address, event type, product), sent via Brevo (EU/France): 12 months from dispatch, after which we delete them. Legal basis: legitimate interest in secure operation; where such an email is also an accounting record, the 10-year period applies.
• Backup copies: Deleted data does not disappear from technical backups immediately, but only with the next rotation – at the latest 30 days after the final deletion, in line with our hosting provider’s retention. Until then it is blocked and used exclusively for restoration in the event of a malfunction. Legal basis: legitimate interest in data security.

Everything else is deleted or anonymised (see the list «What is deleted»). Details can be found in the privacy policy.

Time limit

After confirmation, your account is scheduled for deletion for 30 days. During this time your account remains in place and you can cancel the deletion at any time – in the app, in your browser or by email (see above). Only once the 30 days have expired does the final deletion take place.

Data protection

You can find more about the scope and purpose of data processing in our privacy policy. Who is responsible for the processing is stated in the imprint and in the footer of this page.